Support

Aury Care GmbH is a company building AI-powered psychological support. We currently offer one course — "Digital Stress Management with Aury" — delivered via our web app at my.aury.co and the Aury app for iPhone and Android. The course is certified as a prevention course. Aury is in a testing phase right now, so the course is free for everyone at the moment; during this time we do not issue a certificate of participation. Once the course has a fee, it costs a one-off 100 € — no subscription, no follow-up costs; German statutory health insurers then typically reimburse 80–100% of the course fee.

"Digital Stress Management with Aury" is Aury Care GmbH's digital prevention course in the field of stress and resource management. Through Aury, the AI-supported, dialogue-based application, you complete 8 structured sessions (about 20–25 minutes each) to reduce your experience of stress and strengthen your psychological resilience. The content is based on recognised approaches to multimodal stress and resource management and is put together in a way that is personalised to your individual stress profile.

After signing up in the web app or the Aury app you complete 8 structured sessions (about 20–25 minutes per session, at most one a day) at your own pace. The content is based on evidence-based principles from Cognitive Behavioural Therapy (CBT), systemic counselling, Acceptance and Commitment Therapy (ACT) and mindfulness practice in a preventive context — personalised to your individual stress profile. You will find more FAQ on this topic under "Course-related questions".

Yes — Aury is in a testing phase right now, so "Digital Stress Management with Aury" is free for everyone at the moment; during this time we do not issue a certificate of participation. Once the course has a fee, it costs a one-off 100 € — no follow-up costs, no subscription — or you redeem a voucher code from your health insurer. From then on, once you have successfully completed the course (at least 6 of 8 sessions within 6 weeks), you automatically receive your certificate of participation and can submit it together with your proof of payment to your statutory health insurer for reimbursement — typically 80–100% is reimbursed. You can find more FAQ on this under "Costs & reimbursement".

Yes. Aury is ISO 27001 certified, stores all data on EU servers, and is fully GDPR compliant. Details are in our privacy policy. You will find further FAQs on this topic under "Technical questions".

No. Aury offers psychoeducational support based on evidence-based methods. Aury is not a medical device and does not diagnose or treat mental illness. For acute symptoms or clinical concerns, please reach out to a licensed psychotherapist.

The course "Digital Stress Management with Aury" is for healthy adults between 18 and 65 with elevated everyday stress who want to improve the way they handle stress in the long term and strengthen their psychological resilience. It is not a medical treatment and does not replace psychotherapy, psychiatric treatment or crisis intervention. It is not suitable if you have a severe mental illness requiring treatment, or any of the further contraindications named in the target-group description (e.g. an acute crisis, problematic substance use). You will find the complete list during registration under "Health requirements".

The course "Digital Stress Management with Aury" comprises the 8 sessions of your personal course plan, the associated exercises, your course materials and course support. You can recognise the course in the app by the course marking: the course areas carry it visibly, sessions in progress are set apart by colour, and the start and end of each session are marked in the conversation. The course description carries the note "Certified prevention course". The Aury application also contains further content, for example open conversations with Aury; this content carries no course marking and is not required for you to complete the course.

The course is fully available in German and English — the interface, the course content and the conversation with Aury. You can switch language at any time in the settings. The course name "Digitale Stressbewältigung mit Aury" denotes the same course in both language versions.

If this FAQ does not answer your question, write to us at support@aury.co. Our support team — clinical psychologists and technical staff — gives a substantive reply to subject-matter and technical questions within 48 hours. When you get in touch, please give the e-mail address you registered with and, where relevant, a screenshot of the problem, so that we can handle your request faster and more precisely.

You can delete your account in the app (Menu › Personal details › "Delete account"). Or email us at dpo@aury.co — that always works, even if you can no longer sign in. What happens afterwards, and how to cancel the deletion, is explained at aury.co/delete-account.

Yes, Aury Care GmbH is planning further topic courses (e.g. sleep, relationships, parenting, self-compassion). These are not part of the current prevention course "Digital Stress Management with Aury", are not examined and certified by the Zentrale Prüfstelle Prävention (ZPP), and will be separate, independent offerings.

Aury does not use passwords. You sign in with your email address and receive a 6-digit code by email each time — so there is no password to forget or reset. You can also sign in with Apple or Google. If you no longer have access to your email address, write to support@aury.co.

"Digital Stress Management with Aury" is available as the Aury app and as a web app. Content and progress are identical and are synchronised across devices — you can switch between app and web at any time.

• Aury app: for iPhone, iOS 16.4 or later (App Store), and for Android, version 7.0 or later (Google Play).

• Web app (my.aury.co): in Google Chrome, Microsoft Edge, Mozilla Firefox and Safari, each in the current and previous major version; on smartphone, tablet and computer, on a computer with Windows 10 or macOS 12 or later.

• A stable internet connection (recommended: at least 1 Mbit/s); there is no offline mode.

• JavaScript and cookies must be allowed in the browser.

• A screen of at least 320 × 568 pixels.

• For voice mode, a microphone and microphone permission in the browser or in the app; the course can also be used in full without voice mode.

You start the real-time voice dialogue directly in the conversation with the "Speak instead of typing" button in the input bar. The first time, your browser or the app asks once for permission to use the microphone. To end it, tap "type" — you can switch between speaking and writing at any time; the conversation continues seamlessly in the same thread.

A device with a microphone and microphone permission granted in the browser or in the app. Voice mode works in German and English; if the language is not recognised, the dialogue deliberately switches to German. Every function of the course is also fully available in text form — voice mode is an optional, equivalent way in.

No. Your voice is processed only transiently during the voice dialogue — audio is never recorded or stored anywhere. Only the text transcript of the conversation is stored permanently, just as with a written chat. Details are in the privacy policy.

First check your internet connection. Update your browser or app if needed. Clear the browser cache and restart the application. If the problem persists, contact support@aury.co.

Aury only processes the data needed to deliver the course. The GDPR and the German Federal Data Protection Act (BDSG) apply. Details are in the privacy policy at https://aury.co/privacy.

The application is guided by the requirements of BITV 2.0 (EN 301 549 / WCAG 2.1 AA). The full accessibility statement — including the assistive options for vision, hearing and motor skills, and known limitations — is available at any time at https://aury.co/accessibility. Voice mode can be used as an assistive option; every function is also fully available in text form.

Measures in place (selection):

• Key functions can be operated by keyboard.

• Responsive design for different devices and screen sizes.

• Support for built-in assistive tools (e.g. zoom and magnification).

• Broad compatibility with common screen readers (dependent on browser/device).

• A structured interface for easier orientation.

Further development: Accessibility is continuously developed further based on user feedback.

Contact for accessibility feedback: support@aury.co

To use the web app or the Aury app you need a personal account. You do not need a password: you sign in with your email address and receive a 6-digit code by email. Alternatively you sign in with your existing Apple or Google account; Aury then receives from the provider only the details needed to create the account — no course or health data is transmitted to Apple or Google.

The path into the course, step by step (0 to 16):

The path into the course "Digital Stress Management with Aury" is one continuous flow from the course page to the first session (steps 0 to 16). Mandatory are: the five health confirmations (step 3, before the account is created), the consent to data processing (step 4), your name (step 5), the question about what brings you here (step 6), the two questions about your stress (step 7), your health insurer (step 10) and booking the course (step 11). All other steps are voluntary and can be skipped. Aury is in a testing phase right now, so the course is free for everyone at the moment: there is no payment step, and no payment is taken.

Step 0 — Find the course. You find the course on the course page (aury.co/prevention-course). From there the "Go to the web app" button takes you to the web app (my.aury.co). Alternatively you download the Aury app from the App Store or from Google Play.

Step 1 — First screen. The application opens with "Hi, I'm Aury." With "Let's go" you start the registration. If you already have an account, tap "I already have an account" and sign in. At the top left you can switch the language ("Deutsch"), at the top right is "Help" with the emergency numbers.

Step 2 — "What is Aury?". The screen explains in three lines what Aury is, among them: "The course "Digital Stress Management with Aury" is certified as a prevention course." A green note says: "Aury is in a testing phase right now and therefore free for everyone at the moment." Below it is what Aury is not meant for: "Aury is for stress and prevention: not psychotherapy, no diagnosis and not a crisis service." Go on with "Continue".

Step 3 — Health requirements (mandatory, before the account is created). On the "Health requirements" screen you confirm each of the five items individually by tapping its box: 1. "I am between 18 and 65 years old." 2. "I do not have a severe mental illness requiring treatment and I am not in an acute crisis." 3. "I have no other diagnosed mental illness." 4. "I have no self-harm, no problematic substance use, no severe life crisis." 5. "I understand that Aury doesn't replace therapy or crisis support."

Under each item, "Details" opens the full wording of the criterion. No item is preselected, and there is no confirm-all option. After the first tick the header shows the count ("2 of 5 confirmed"). The "Continue" button only becomes active once all five items are confirmed. If you cannot confirm all items, tap "I cannot confirm all items" and you see the screen "Participation currently not possible" with emergency numbers and the advice to consult a doctor or psychotherapist; no account is created in that case. The confirmations are only transmitted when the account is created and are assigned to that account.

Step 4 — Creating your account (mandatory: consent to data processing). On "How would you like to start?" you choose "Continue with Apple", "Continue with Google" or "Continue with email". Below it says: "By continuing you accept our Terms of Service." with the link "Privacy policy". With email: on "Your email address" you enter your address and tick the consent to data processing: "I agree to the processing of my data in accordance with the privacy policy — including the processing of my messages by an AI in order to create replies." This consent is mandatory; without it "Send code" stays inactive. The second consent, "Aury Care GmbH may use my data in anonymised form to improve Aury. (optional)", is voluntary. No box is preselected. Then "Send code". On "Your code" you enter the 6-digit code from the email and tap "Continue". There is no password. With Apple or Google the same two consents appear before you are passed on to the provider ("Before you start" — "Two quick consents — then you're straight through."); there you confirm with "Continue with Apple" or "Continue with Google".

Step 5 — Name (mandatory) and details about you (voluntary). On "What should Aury call you?" you enter a name and tap "Continue". On "A little about you" you can give your age ("How old are you?") and gender ("Your gender") or go on with "Skip". From here on a bar at the top shows your progress.

Step 6 — "What brings you to Aury?" (mandatory). You choose one or more answers ("Several answers are possible.") and tap "Continue". The choices are: "Stress at work or university", "Pressure in family or relationship", "I find it hard to wind down", "I want to prevent things before they get too much", "I have a mental illness (e.g. depression, anxiety disorder) and am looking for treatment", "I am currently in psychotherapeutic or psychiatric treatment", "I am in an acute crisis or have thoughts of harming myself" and "Something else". If you state an acute crisis at this opening question, you see offers of help; the registration does not continue from there, and neither the course nor the application is unlocked from there. If you state a mental illness or ongoing psychotherapeutic or psychiatric treatment at this opening question, you also see the course recommendation; when you enter the course ("Start personal course") the health requirements are asked again; if you cannot confirm them, you receive the notice "Participation currently not possible" and can keep using Aury outside the course.

Step 7 — Two questions about your stress (mandatory). "What are you struggling with most right now?" and "What would be most helpful right now?" — each with "Choose up to 2 answers", then "Continue". Your personal course plan is put together from these two answers.

Step 8 — Wellbeing (voluntary). "How well do you feel you are coping emotionally and psychologically at the moment?" You tap a value from 0 ("not well at all") to 10 ("very well") and go on with "Continue", or you tap "Skip". The answer has no influence on access to the course or on the course plan. With a value from 0 to 2 Aury first shows offers of help with emergency numbers; after that it continues.

Step 9 — Aury's recommendation: your personal course. After a short interim screen ("Aury is putting together your personal recommendation …", about three seconds, no input) "Aury's recommendation for you" appears. The screen names the course "Digital Stress Management with Aury" with the marking "Certified prevention course", the first session ("You start with"), the scope ("Your course: 8 sessions — put together for you from our methods.", "about 20–25 minutes each") and the note: "Aury is in a testing phase right now, so the course is free for everyone at the moment. During this time we do not issue a certificate of participation." "See your plan" shows all eight sessions in your order. With "Start personal course" you go on to booking the course (steps 10 and 11). If you do not want to begin the course now, choose "Chat with Aury without the course"; the course can be started later at any time from the menu.

Step 10 — Health insurer (mandatory). On "Which health insurer are you with?" you choose your statutory health insurer from the list ("Search more…" opens the search) or, under "Not with a statutory insurer?", the answer "I have private insurance or I am paying myself". The screen explains what the answer is needed for: "We ask for your insurer for later: once the course has a fee, we show you how much it reimburses." After your choice it says below: "While the course is free, there is no course fee for your insurer to reimburse." Go on with "Continue".

Step 11 — Course fee and booking the course (mandatory; no payment in the testing phase). The "Course fee" screen names the price of the course ("The course costs €100."), puts the insurer's later contribution into context ("Once the course has a fee, your health insurer usually covers part of the course fee."; if you chose a statutory health insurer, its name stands there) and then says: "For you the course is free now." Below it is the note on the testing phase from step 9. With "Start course" the course is booked; from that moment your 12 months of access run. In the testing phase there is no payment step, and no payment is taken.

Step 12 — Weekly rhythm (voluntary). On "When do you have time for Aury?" it says: "Aury can help you best when you do sessions regularly. A session usually takes 20 to 25 minutes." You can choose days (Mon to Sun) and a time; 2–3 days a week are recommended ("Recommended: 2–3 days a week"). No day is preselected. With "Remind me weekly" you set the rhythm. Instead you can choose "No fixed time for now". The time can be changed later at any time ("You can change the time at any time.").

Step 13 — Notifications (voluntary). On "May Aury get in touch with you?" there are two switches: "Appointment reminders" and "Practice nudges". Both switches are off at first; nothing is preselected. If you switch one or both on, you confirm with "Activate". With "Not now" you go on without notifications. Both can be changed individually in the settings at any time.

Step 14 — Last question (voluntary). "Last question: Where did you first hear about Aury?" — choose an answer and "Continue", or "Skip".

Step 15 — "Before you start". Two notes before the start: "Aury is not a human and has no feelings." and "Aury can make mistakes." With "Start session 1" the course begins.

Step 16 — Session 1. You are in the conversation with Aury. A card marks the start of the first session ("Session 1 of 8 · started", "What triggers my stress"), and Aury opens the session with a greeting and the first question. The session takes about 20–25 minutes.

Before the course starts you confirm, by actively ticking five individual checkboxes, that you are between 18 and 65 years old, that you do not have a severe mental illness requiring treatment, that you do not have a moderate or other diagnosed mental illness that affects your everyday life, that you are not in an acute crisis, and that you have understood that the course does not replace psychotherapy, psychiatric treatment or crisis intervention. Starting the course is not technically possible without confirming every point. If you cannot confirm all of them, the link "I can't confirm all points" shows you appropriate care options.

Aury is in a testing phase right now, so the course is free for everyone at the moment; there is no payment. Once the course has a fee, booking is via payment or a voucher code from your health insurer. Before activation, you must confirm — among other things — that you are between 18 and 65 years old, that you do not have a severe mental illness requiring treatment, and that you have read and accepted the contraindications. Activation is not technically possible without this active confirmation.

You can see your course progress at the top, in the header. Tap it to open your personal course plan and start the next unlocked session. The next session unlocks the following day at the earliest.

In the header you can see how many of the 8 sessions you have already completed.

The course description carries the note "Certified prevention course". During a course session in progress the conversation background is set apart by colour, and the start and end of each session are marked in the conversation.

Yes. You can pause a session and continue where you left off on the same day. If you do not finish it by the end of the day, it does not count yet, and the same session is open to you again next time.

You need to complete at least six of eight sessions within six weeks. Eight sessions are available in total. Practice nudges do not count as sessions (see "What are practice nudges?").

Short messages from Aury between your sessions: they remind you of content and exercises you have already learned in the course. The practice nudge appears as a message from Aury in your conversation, outside the course sessions. You also receive a short note by e-mail (web app) or as a push notification (app on your smartphone) that Aury has written to you; you read the message itself in the app. Practice nudges are optional – you can switch them off in the settings at any time. They do not count towards the 8 sessions and are not a requirement for the certificate of participation.

Aury is in a testing phase right now; during this time we do not issue a certificate of participation. The following applies once the course has a fee: Once you reach the required engagement level (at least 6 of 8 sessions within 6 weeks), your participation is automatically reviewed, and we send you the certificate of participation by e-mail without you having to ask.

You can keep using the content after the course ends as well. All content is unlocked for you for 12 months from the time you book the course.

Aury is in a testing phase right now, so the course is free for everyone at the moment, and during this time we do not issue a certificate of participation — there is no reimbursement during that time. Once the course has a fee, you can claim reimbursement for the prevention course "Digital Stress Management with Aury" from your statutory health insurer.

Each health insurer sets the level of reimbursement individually. Typically two prevention courses per year are reimbursed, covering between 80% and 100% of the costs.

For the prevention course "Digital Stress Management with Aury", you can claim reimbursement from your health insurer. Note: Aury is in a testing phase right now, so the course is free for everyone at the moment, and during this time we do not issue a certificate of participation; the following steps apply once the course has a fee. This is how it works:

1. Book the course. Remember to keep your proof of payment.

2. Successfully complete the course. To do so you need to complete at least 6 of 8 sessions within 6 weeks.

3. We send you your certificate of participation by e-mail without you having to ask, as soon as you have completed at least 6 of 8 sessions within 6 weeks — you do not have to request it.

4. Submit the certificate of participation together with your proof of payment to your health insurer.

Whether a private health insurer reimburses prevention courses is up to each insurer; reimbursement is not guaranteed. Aury is in a testing phase right now, so the course is free for everyone at the moment, and during this time we do not issue a certificate of participation. Once the course has a fee, you pay for it yourself as a privately insured person; it is best to ask your insurer directly whether it covers anything.

Note on proof of effectiveness: The health benefit of this digital prevention offer is currently being evaluated in a scientific study with several measurement points. The formal proof of effectiveness (evidence of health benefit) required by the Zentrale Prüfstelle Prävention (ZPP) is not yet finalised.

The "Digital Stress Management with Aury" course aims to help participants better understand their individual experience of stress and learn effective strategies for managing it. Through regular participation, the following competencies, among others, can be strengthened: noticing and contextualising stressful thoughts and stress reactions more consciously; identifying personal stressors and reflecting on how to handle them; deliberately building recovery and rest into everyday life; and strengthening self-efficacy when dealing with stressful situations.

The content is guided by recognised approaches to multimodal stress and resource management. The intended health benefit is to contribute, in the long term, to a more mindful relationship with stress and to strengthening psychological well-being. Whether and to what extent these effects are achieved is the subject of ongoing scientific evaluation.

In addition to the course, optional further health information on the topic of stress is available to you — an evidence-based online article and a book recommendation. You will find details and sources in your course materials, section 10. These recommendations are voluntary, are not part of the prevention course, and are marked as optional both in the web app and in the course materials. If you are acutely distressed, you will find pointers to professional help at aury.co/find-help.

Start with a short relaxation exercise, such as the "Leaves on a Stream" visualisation from your course materials. Breathe in and out deeply and slowly and direct your attention to something in the here and now. What sounds do you hear? How does the ground feel under your feet? What can you smell? Simply notice the moment, without judgement. Use your course "Digital Stress Management with Aury" to discover how you can reduce stress and find more recovery in everyday life. For persistent symptoms, please consult a medical or psychotherapeutic professional. Aury does not replace therapy.

At the start of each session, Aury picks up on the past few days and on the content of the previous session. After each session, Aury asks reflection questions to help you document your experience. This is intended to help you integrate what you have learned into everyday life and to keep practising. The header also shows how many sessions you have completed.

Set small, achievable micro-goals (e.g. two minutes of breathing exercise per day). Use the reminder function and the practice nudges to be regularly prompted to do the exercises (can be switched off in the settings at any time). Try to apply the strategies you learn in each session bit by bit in everyday life and integrate them into existing habits. Stick with it, even when it is hard. And be patient with yourself — real change takes time.

Read the session again slowly and use the summarised learning points. Ask Aury directly. Some questions are answered in the "Technical questions" or "Course-related questions" sections of this FAQ. If anything remains unclear, write an e-mail to support@aury.co

You will find your course materials in the menu under "Your course materials" (visible once you have enrolled in the course) — they are available there as a PDF from the start of the course and permanently, also after you complete it. The materials contain course-specific exercises and information covering all three levels of stress management and can also be used after the course ends to keep practising on your own.

A scientific accompanying study is investigating whether and to what extent the course can reduce the subjective experience of stress and strengthen general self-efficacy expectations. In addition, possible unwanted effects are recorded exploratively. The study follows a pre-registered protocol with three measurement points and is methodologically independently supervised by the University of Osnabrück. The formal proof of effectiveness required by the ZPP is not yet finalised. You will find more information in the public study register: https://osf.io/a7q8r/overview

To take part in the study, you can contact us by email at support@aury.co.

Your participation in this study is voluntary. You can end your participation at any time and without giving reasons, without any disadvantages.

Simply send us an e-mail at support@aury.co.

Your participation in this study is voluntary. You can end your participation at any time and without giving reasons, without any disadvantages.

If you have further questions about the study, you can contact us by email at support@aury.co.

Aury is a digital companion without feelings of its own. The prevention course "Digital Stress Management with Aury" can offer you structure, knowledge and orientation.

Real closeness, however, happens between humans. If you need connection, belonging or comfort, please reach out to a trusted person or to professional help.

You stay in control: you decide what you share with Aury and which suggestions you use. You can decline recommendations or ask for an explanation. Aury works with scientifically grounded methods and adapts to your inputs — but the system can still make mistakes. If that happens, please write to support@aury.co.

When you chat with Aury, you are interacting with an AI-powered system, not a human. AI responses can be inaccurate, incomplete or biased. Do not use them as the sole basis for important decisions, especially in the area of health.

Aury is not a medical product and replaces neither a crisis service nor psychotherapy. If you have or suspect a mental illness, please seek professional help. In an acute emergency, dial the emergency number 112.

In acute crises or thoughts of self-harm, Aury is not sufficient. Please confide in someone you trust. You will also find professional help services at aury.co/safety.

Do not stay alone. Take this step — for yourself and your well-being 💜